Refund and Return Policy

Beachwear Australia Refund and Return Policy

At Beachwear Australia, we want to ensure that your shopping experience is as convenient and hassle-free as possible. To that end, we have established the following refund and return policy:

30-Day Return Policy:

We provide a generous 30-day return policy, which means you have 30 days after receiving your item to request a return.

  • It must be in the same condition as when you received it.
  • It should be unworn or unused.
  • It must have all original tags and packaging intact.
  • You'll need to provide the receipt or proof of purchase.

To initiate a return, please contact us at sales@beachwearaustralia.com.au.

If your return request is accepted, we'll provide you with a return shipping label and detailed instructions on where and how to send your package. Please note that items returned to us without prior authorization will not be accepted.

If you have any questions or require assistance with your return, feel free to contact us at sales@beachwearaustralia.com.au.

Damages and Issues:

We ask that you carefully inspect your order upon receipt. If you find that the item is defective, damaged, or if you have received the wrong item, please contact us immediately. This allows us to promptly address the issue and make it right for you.

Exchanges:

The quickest way to ensure that you receive the product you desire is to return the item you currently have. Once your return is accepted, you can then proceed to make a separate purchase for the new item.

European Union 14-Day Cooling-Off Period:

For customers within the European Union, you have the right to cancel or return your order within 14 days, for any reason, without providing a justification. Similar to our standard return policy, the item must be in the same condition as when you received it, with all original tags, packaging, and a valid receipt or proof of purchase.

Beachwear Australia Dispute Process:

In the event that you encounter a problem with your purchase, Beachwear Australia offers a streamlined dispute resolution process to expedite your case. To assist us in resolving your issue efficiently, we kindly request the following:

  • Visual Evidence: Please provide clear photos or videos of the damaged item(s) to substantiate the damage claim. If photos alone cannot adequately demonstrate the extent of the damage, we encourage you to upload a video.
  • Returns: In the event that Beachwear Australia's Dispute Team requests a return of the product(s) as part of the dispute resolution process, kindly comply by returning the item(s to Beachwear Australia. We will guide you through the necessary steps for the return procedure.

Non-Refundable Products:

At Beachwear Australia, our commitment is to deliver beachwear of the utmost quality and the latest trends. We greatly value your understanding of our non-refundable policy. Please be informed that items falling under the categories of undergarments including bikini bottoms and consumable products are non-refundable. Given the hygiene and health risks associated with certain undergarments, as well as the consumable nature of certain products, we regret to inform you that returns or refunds cannot be accommodated for these items. We encourage thorough review of product details and sizing information prior to making a purchase. For any concerns or inquiries about our non-refundable policy, our dedicated customer support team is at your disposal, ready to assist you promptly and professionally.

Chang of mind!

Additionally, please note that, in line with our dedication to quality, we cannot accept returns for a change of mind. We invest significantly in ensuring the safe and quality delivery of your order. Your understanding is valued, and we encourage making well-informed decisions before completing your purchase. If you have any concerns upon receiving your order, our customer service team is ready to assist promptly. Thank you for choosing Beachwear Australia for your beachwear needs.

Full Refunds Disclaimer:

We source our products from the UK, US, EU, and other countries to stay on top of the latest fashion trends. This involves a considerable amount of work and costs between the time you place an order and when you receive it. Therefore, we cannot provide full refunds simply due to a change of mind.

We appreciate your cooperation in adhering to these policies, as they help us ensure that your concerns are addressed promptly and effectively. Your satisfaction is of the utmost importance to us, and we are here to provide the necessary support to resolve any issues that may arise during your shopping experience. If you have any further questions or require assistance, please do not hesitate to contact our dedicated customer support team at sales@beachwearaustralia.com.au.

Return address: PO Box 415 Lenah Vally Tas, 7008, Australia.